Terms of Service

Decifer Learning is an educational platform designed for children aged 7 to 13 who are studying the UK National Curriculum at Year 3 or Year 7 level.

To create an account you must be at least 18 years of age and be a parent or legal guardian of the child you are enrolling. Children may not register independently. By completing registration you confirm that:

• You are 18 years of age or older
• You are the parent or legal guardian of the child whose profile you are creating
• You have the legal authority to accept these terms on behalf of yourself and your child
• All registration information you provide is accurate and current

You are responsible for keeping your account credentials confidential. You must not share your password with anyone outside your immediate family household. Notify us immediately at legal@deciferlearning.com if you suspect any unauthorised access to your account.

One parent account may be linked to multiple children within the same family. Each family must create its own account. Account sharing between unrelated families is not permitted.

You are responsible for all activity that takes place under your account, including activity by any child using the service through their linked profile.

Decifer Learning provides:

• Guided lessons aligned to the UK National Curriculum, from Year 1 to Year 11 (KS1 to KS4/GCSE), across Maths, English, Science, History and Geography
• Practice exercises with up to three progressive hint levels and immediate feedback
• Quiz assessments with scoring, accuracy analysis, and mistake review
• A progress dashboard visible to the linked parent or guardian account
• An educational rewards system including XP points, badges, streaks, and Discovery Cards
• AI-assisted content generation and feedback, verified through a six-stage quality pipeline

We reserve the right to update, improve, modify, or remove content and features at any time. Where changes are material, we will give advance notice as described in Section 14.

Please read this section carefully before enrolling your child.

Decifer Learning is a learning support tool. It is not a school, an accredited educational institution, or a substitute for a qualified teacher or tutor.

We do not issue qualifications, certificates, or grades recognised by schools, awarding bodies, examination boards, or any national education authority in the UAE, the UK, or elsewhere.

We make no guarantee, promise, or representation that use of DECIFER Learning will improve your child's school performance, examination results, grades, or any other measured educational outcome. Learning results depend on many individual factors beyond our control, including the child's circumstances, the time and consistency of use, and the support provided at home and at school.

Our content is generated by AI and verified through our automated quality pipeline. While we take rigorous steps to ensure accuracy and age appropriateness, no automated system is infallible. If you or your child find an error in our content, please report it through the Help section and we will review it promptly.

Decifer Learning is not a medical, therapeutic, diagnostic, or psychological service. It does not assess, identify, screen, or treat any learning difficulty, developmental condition, or disability.

As the adult responsible for the account, you agree to:

• Supervise your child's use of the platform in a manner appropriate to their age, maturity, and individual needs
• Ensure your child uses the service in accordance with these terms and the Acceptable Use policy in Section 6
• Keep your registered email address current so we can contact you with important account or safety notices
• Set appropriate time boundaries for your child's use of the platform, using the parental controls provided
• Review your child's progress dashboard periodically and engage with their learning where possible

You and any child using your account must not:

• Attempt to gain unauthorised access to any part of the platform, its servers, or its infrastructure
• Probe, scan, or test the security or vulnerability of the service
• Reverse-engineer, decompile, or attempt to extract the source code of the application
• Use automated tools, scripts, or bots to interact with the platform in a way not intended for ordinary users
• Share account credentials with anyone outside your immediate family household
• Interfere with the learning experience of other users
• Use the service in any way that violates applicable UAE federal law or the law of your country of residence

We reserve the right to suspend or terminate any account that violates these rules without prior notice where the violation is serious.

All content on Decifer Learning, including but not limited to lessons, questions, explanations, worked examples, visual assets, brand marks, logos, software code, and the platform interface, is owned by DECIFER or licensed to DECIFER. All rights are reserved.

You may not reproduce, copy, distribute, transmit, modify, adapt, or create derivative works from our content without our prior written permission.

You retain ownership of any data you provide (such as display names and customisation choices). By using the service, you grant DECIFER a limited, non-exclusive, royalty-free licence to use that data solely to provide, operate, and improve the service, consistent with our Privacy Policy.

Educational content on Decifer Learning is generated by AI and verified through our six-stage automated quality pipeline, which includes mathematical verification by code, independent consensus checks, and constitutional review for age-appropriateness.

While we invest significant effort in quality assurance, AI-generated content may occasionally contain errors. We treat the accuracy and safety of content seriously and actively monitor for problems. If you or your child identifies an error, please use the "Report a problem" feature or contact us at legal@deciferlearning.com.

Decifer Learning is currently available to approved users at no charge during the beta period. We may introduce paid subscription plans in the future. Before any charge applies to your account, we will give you clear advance notice and the opportunity to choose whether to continue or cancel your account without charge.

No payment information is collected at this time. If and when paid plans are introduced, payment terms will be set out in a separate fee schedule that will form part of these terms at that time.

We aim to keep Decifer Learning available continuously, but we do not guarantee uninterrupted access. The service may be temporarily unavailable due to scheduled maintenance, unplanned outages, or circumstances outside our control (including failures of third-party infrastructure providers).

Where possible, we will provide advance notice of planned maintenance via the platform or by email.

You may delete your account at any time. Upon deletion, we will remove your personal data in accordance with our Privacy Policy.

We may suspend or terminate your account if you breach these terms, misuse the platform in a way that is harmful to other users or to the service, or use the service in violation of applicable UAE law. We will provide notice where reasonably practicable before suspending an account, except where immediate action is necessary to protect the safety of other users or the integrity of the service.

To the fullest extent permitted by UAE Federal Law No. 15 of 2020 on Consumer Protection and other applicable UAE law, Decifer Learning is provided on an "as available" basis. We do not warrant that:

• The service will meet your specific educational requirements
• Content will be completely free from errors at all times
• The service will be uninterrupted, secure, or error-free
• Use of the service will achieve any particular educational outcome for your child

Nothing in this section affects your statutory rights under UAE consumer protection law, which cannot be excluded or limited by contract.

To the fullest extent permitted by applicable UAE law, DECIFER's total liability to you for any claim arising from these terms or from your use of the service is limited to the total amount you have paid to DECIFER in the 12 months preceding the claim. If you have not made any payment, our liability is limited to AED 200.

We are not liable to you for any indirect, incidental, or consequential loss or damage, including but not limited to loss of data, loss of educational progress records, or any failure by your child to achieve particular academic results.

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation by DECIFER
• Any liability that cannot be lawfully limited or excluded under UAE law

These terms are governed by the federal laws of the United Arab Emirates, as applicable in the Emirate of Dubai. Any dispute arising out of or in connection with these terms or your use of Decifer Learning that cannot be resolved by direct negotiation with us shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, UAE.

Before initiating any formal legal proceeding, we encourage you to contact us at legal@deciferlearning.com so we can attempt to resolve the matter informally. Most concerns can be addressed quickly and without formal proceedings.

These terms are provided in English. Where required by applicable UAE law in a specific context, an Arabic version will be made available on request. In the event of any conflict between the English and Arabic texts, the Arabic text will prevail to the extent required by UAE law.

We may update these terms from time to time. When we make a material change, we will notify you by email or by a notice on the platform at least 14 days before the change takes effect. Your continued use of Decifer Learning after that date means you accept the revised terms.

If you do not accept a revised version of the terms, you must stop using the service before the change takes effect and may delete your account without charge.